Shipping policy

Shipping Policy (US & CANADA)

The shipment of your product is our highest priority and everyday we dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are Far-East or China-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.

Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-7 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. For US-based deliveries we use epacket which is a US postal service product which typically takes 7-14 days. For other international deliveries the shipping time may vary. Delay on delivery could happen not just on free shipping or low charges shipping. For more details of special request or situation of shipment, please contact corresponding party or write to:

Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time [link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

Shipping rates & delivery estimatesShipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method Estimated delivery time Shipment cost:

FedEx Standard 3-5 business days $8.95
FedEx Two Days 2 business days $14.95
FedEx Overnight * 1-2 business days <$19.95
** Overnight delivery is only available for orders with delivery addresses within the continental United States.**

Shipment confirmationCustomer will receive a Shipment Confirmation email once the order has been shipped. Tracking details may be provided when requested by customer. 

Customs, Duties and is not responsible for any customs and taxes applied to the order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). is not liable for any products damaged or lost during shipping. If customer received your order damaged, contact the shipment carrier to file a claim. won't offer any return, exchange and refund service.

Shipping Policy (International)

Red Moon currently do not ship outside the U.S.. Special request of any order delivered outside U.S. could cause a significant amount of surcharge.

Returns Policy

Due to hygiene reasons and related company policies, products sold cannot be returned, exchanged or refunded for any reason. Condition offer of store credits could be applied in certain cases such as certain type of delay and missing of the parcel.